Shipping Policy

Legal agreement for use of our website.

Your use of YumNaturals Emporium (referred to as “YumNaturals™”) website and all products and services available thereon are offered to you on your acceptance of our Terms of Use, our Privacy Policy, our Disclaimer and Waiver and other notices posted on this website. Your use of this website, or of any products or services presented in any area of this website, indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy, our Disclaimer and Waiver and other notices posted on this website. We suggest you print a copy of each of these documents for your records.

 

Shipping and Stock

We use Canada Post for my shipping at this time. For U.S. and International packages YumNaturals is NOT responsible for lost or stolen items. If you want a guarantee on your package to the U.S. please select the tracked package option. Then if the package goes missing we can file a claim. If you select the untracked option, there is no insurance on the package and we cannot recover costs or find out what happened. It is the buyers own risk once the package has been shipped. If you have a truly missing package we will try to work with you to resolve the issue fairly as possible.

If you are from Florida or California (or a very warm region) we recommend using tracked package so the package is sitting less in a hot vehicle. We are not responsible for melted creams! We package these items in many layers and if you  order tracked then at least we have a claim with the post office to make if the item melts. Thank you!

We try to have as much in store as possible however we are a small retailer so if the item(s) you ordered online are not in stock and will take longer than a week to order in or make, we will let you know in case you wish to make another choice.

In stock items are mailed out generally between 2-5 business days. If the item is back ordered it will take an additional week.

During Christmas we take holidays from Dec 24th to Jan 2nd and with Canada Post delays, shipping can take longer. Out of Country orders can also see a customs delay during the holidays. Easter weekend also can hold some shipping delays since Canada Post is closed both on Good Friday and Easter Monday.

If you are out of Province or Country, rates will be higher. We do not use ground shipping for international as it can take 3-6 months or longer for arrival to places like New Zealand, Australia, Malaysia, etc. Shipping International (other than U.S.) varies depending on location. 10-20 business days is the average time for air but we have seen every air take 2 to 2.5 months. Once we ship it’s out of our hands!

Time to the west coast can take also longer. If you are ordering from a Country we have not yet shipped to, prices may vary and we may need to ask for more shipping to cover the difference.

Shipping to the US  for untracked package can take anywhere between 10-20 business days (we send it expedited Air), depending on customs delay. Tracked air packages are 6 business days. We send a confirmation to you via email once it is mailed out. Please keep in mind WE ARE NOT AMAZON. We are a small business that hand makes 100 natural products! Please try not to inundate us with emails asking about your package, we promise you, we work very hard to get everything out as fast as we are able. Thank you for your patience!

If you have a rush order please make a note on check out and we will try to prioritize your package, but that is not a guarantee. If anything comes damaged please let us know and we will offer you a coupon to cover the issue or we will do our best to replace it.

Thank you for supporting small, independent business and we hope you enjoy our store!

For information about product returns please read our Return Policy.

 

Your Comments

We respect your concerns about your personal privacy and welcome your feedback. If you have questions, comments or concerns about our Shipping, please feel free to contact us below.

Contact Us !

We will do our best to get back to you in a timely manner. Don't be shy to remind us!  If you are in need of something outside of regular business hours, email us and that can be arranged.

Email Us

info@yumnaturals.com

What do you need help with?

Consultations

booking@yumnaturals.ca

Phone

+1 (705) 286-0001

Address

168 Bobcaygeon Road
PO Box 901
Minden, Ontario, K0M 2K0

Store Hours

Tuesday, Thursday, Friday & Saturday:
10:00 am - 4:00 pm
Monday, Wednesday & Sunday:
By Appointment